Samsung Repair Service Centre Network endorsed

Which? Trusted Traders is delighted to announce that we have endorsed the Samsung Repair Service Centre Network.

The network consists of more than 30 centres across the UK that service and repair Samsung products.

Which? Trusted Traders is endorsing the centres for the servicing and repair work they carry out on home appliances such as fridge freezers and washing machines.

The endorsement means that the Service Centres in the network have now passed our assessment process and all their business processes and procedures meet current regulations.

The centres will also follow the Which? Trusted Traders code of conduct when servicing and repairing customers’ Samsung appliances.

Going ‘above and beyond industry standards’

Dan Harvie, vice president of home appliances at Samsung Electronics UK Ltd, said: ‘We are delighted to be recognised by Which? Trusted Traders for the exceptional level of repair services we make available to our customers post-purchase. We are extremely proud of our dedicated Service Centres and the high standards they deliver.

‘Every one of our Samsung Service Centres has been through rigorous testing and completed a stringent assessment process, set by Which? Trusted Traders Trading Standards-trained professionals. To be the first home appliance brand in the UK to be endorsed by Which? Trusted Traders for our repair service is testament to our team’s consistent high-quality service.

‘This endorsement from Which? Trusted Traders will be invaluable in continuing to reassure our customers that they are receiving the most reliable assistance at all points of the customer service journey, from initial contact, through to at-home consultations.

‘At Samsung, we aim to put our customers’ best interests at the heart of everything we do, and this endorsement illustrates those values, and showcases how we go above and beyond the industry standard to deliver the very best possible customer experience.’

Raj Kakar-Clayton, managing director of Which? Trusted Traders, said: ‘We’re very pleased to announce that Samsung Repair Service Centre Network has become the latest member of our Approved Service scheme.

‘We look forward to working with service centres in the network to reassure customers about the level of service they’ll receive when they need their Samsung washing machines, fridge freezers and other appliances to be repaired or serviced.’