The Pure Water People

One of the pipes was replaced and made sure the valve was working. Lewis was very thorough, and explained what he was doing as he did it and checked the water afterwards to make sure there were no leaks. It was all done on the date scheduled by Lewis who was very friendly and helpful.

Had the same engineer (Lewis) as last year. Remembered the property and the system. Worked very efficiently and left the place tidy once he'd finished. Excellent service.

The engineer kevin arrived in good time. Explained what he was going to do. Tested the mains water from the purification system which was ok. he then changed the drinking water filters. When complete checked the system was ok. Also checked for leaks before leaving. The place was left clean and tidy. A good job done

Lewis from The Pure Water People came to perform an annual service on our purification equipment, as booked - it was useful that he phoned to let me know he was 20 mins away. He checked our water quality and flow rates, changed the various filters and adjusted the flow and 'regeneration' settings to better suit our household' demands. Lewis was friendly and personable throughout, and explained fully all that he was doing as he went along, at all times remaining virus masked and gloved. Also, he investigated a slight leak on our kitchen mixer tap and recommended a course of action. Lewis clearly has a thorough knowledge of his trade and the equipment, and was most professional in the way he went about the work, leaving the place clean, dry and tidy.

Mike arrived on time and did a great job. Also explained what work he was doing and answered all our questions to our satisfaction. Everyone at Pure Water People are helpful and friendly and we wouldn't hesitate to recommend them to anyone.

Efficient service to change filters and service the system. Kevin was very polite, called 30 minutes within the agreed time slot. Major expense but system is getting old and needs the regular servicing

The pure water representative Kevin arrived within the agreed time scale, and with the minimum of intrusion carried out the annual service of my water softener system. Kevin was very polite and friendly and the job was completed within the hour. The cost was as previously agreed. I have no issues whatsoever.

We've had our water softener system for about seven years. The service from them is always excellent. A phone call to organise a service date from very polite people. The engineer always calls before or on arrival. We've had the same engineer for at least the past three years. He knows the system backwards and is always clean, polite, helpful and informative.

We had the water softener installed in April 2013 and initially we thought is quite expensive but it has proved to be wonderful. All the water in the house is soft and we have no calcium lime scale anywhere and we are in a very hard water part of the country. Used the products that came with the installation and are just beginning to run out after nearly 10 years. The engineer comes when he says he will to do the service and the company ring us to make the appointment in the first place so we don't have to remember to contact them. Kevin came yesterday to do the work for its annual service. He was very polite, friendly and efficient.