Endorsed by Which?

The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
My review
Customer Service
Quality
Value
Was late with coming but did phone to let me know. The young man was very polite and accommodating in the work area very well even though it was very wet. The filters are outside. He was very informative and let me know what he was doing - all the changes he informed me about
William M., Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
Very pleased.
Customer Service
Quality
Value
Very pleased with the service. Top man.
Malcolm, Oxfordshire Posted on 06/12/2019 , work completed 06/12/2019
Installation of water purification system
Customer Service
Quality
Value
Delivered everything they said they would. Great service. Friendly engineer (Kevin) who explained everything he did and why. Explained about the aftercare etc. Kevin even called once he had returned home just to check if everything was okay with the system! I have left the review a while just so I could explain the benefits. The water is giving us extra bubbles from soap and both my wife and I feel our skin is softer but more importantly there is no limescale on our taps or in our kettle.
Steve, Welwyn Garden City Posted on 20/02/2020 , work completed 02/02/2020
The trader replied (on 06/03/2020)
Hi Steve, I appreciate your "new" customer review, I am pleased to see that you are enjoying your Pure water, not only seeing the benefits but feeling them too! I will pass your feedback on to Kevin he is highly experienced and cares that you get the most out of your investment with us, in truth all of our Engineers are exactly the same! Here's to years of fabulous water! Regards, Cathy
Efficient service
Customer Service
Quality
Value
Lewis and a trainee called Rikki serviced our water filter system today. They were efficient and polite, explaining everything that they were doing. Lewis answered my queries and they left everything clean and tidy.
Customer in Hertfordshire Posted on 25/02/2020 , work completed 25/02/2020
Annual service
Customer Service
Quality
Value
Mike arrived to carry out the annual service on our water softener system on time and completed his work in a quiet and efficient manner, keeping me informed throughout. He made sure he maintained a safe distance and wore his IPE at all times. We have had the system now for 14 years and have never had anything to find fault with either the company or its engineers, we are always contacted to arrange the service and kept fully informed about any situation which could affect our appointments. Mike in particular is a credit to both the company and himself with both his demeaner and work ethics.
Customer in Oxfordshire Posted on 01/05/2020 , work completed 30/04/2020
The trader replied (on 15/06/2020)
Thank you for 14 years of loyalty, we appreciate your lovely review and I will pass your comments on to Mike he absolutely is a credit to us!
Installation and sale of pure water system
Customer Service
Quality
Value
Great sales pitch from the rep who came over. Very flexible for installation times, and nice friendly engineer who came to fix it all in. Well put together and clean tidy working throughout. Quite expensive product to buy but fantastic results and end product.
Aran Martin Posted on 30/04/2020 , work completed 19/11/2019
The trader replied (on 15/06/2020)
"fantastic results and end product" Just what we love to hear !!!! Thanks for a smashing review Aran.
Pure Water
Customer Service
Quality
Value
We are very pleased that we made the decision to invest in a Pure Water system and not just a water softener. The quality of the drinking water is perfect. The water is really soft on your skin and It's great to not have limescale on your shower glass! Installation was made more complicated as we already had a Quooker installed but a solution was found by the terrific engineer. Very happy with the result.
Customer in Posted on 14/02/2021 , work completed 14/07/2020
The trader replied (on 25/05/2021)
Wow! Our products really are superior to water softeners! Our engineers are so much more than just plumbers too - so much more. We love and appreciate smashing reviews like yours - many thanks. Cathy
Excellent Fitting
Customer Service
Quality
Value
Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.
Alex in Staffordshire Posted on 19/03/2021 , work completed 19/03/2021
The trader replied (on 01/04/2021)
Thanks for a smashing review Alex, we are so pleased that your Mum and Brother love us too! We really appreciate you choosing us for your beautiful newly renovated home! We've heard amazing things about it. Good luck with everything and many thanks.
Excellent service
Customer Service
Quality
Value
Lewes arrived on time, explained what he was going to do and then gave a thorough annual service. Friendly, efficient and knowledgeable. This filter system is one of my best investments. Very happy with all aspects of this company.
Customer in Greater London Posted on 01/09/2021 , work completed 01/09/2021
The trader replied (on 10/09/2021)
we appreciate you taking the time to review us, and that you feel your investment in us and our products was a wise one! We couldn’t ask for more - customer satisfaction is paramount to us here at PWP! Thanks and take care.
Annual Service
Customer Service
Quality
Value
The annual service of our Pure Water system was carried out by Mike. He arrived on time and carried out the service of our system, carefully explaining each step of the process as he went along, so that I can confidently undertake the service myself next year.
Customer in Oxfordshire Posted on 20/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
We appreciate your review - thankyou and take care.