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The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent Company
Customer Service
Quality
Value
Had our first 5 year service which meant a particular filter had to be replaced which is expensive but if that means we will have the same quality of water which we have enjoyed over the previous 5 years it is well worth the cost. Mike ( he originally installed it ) did a comprehensive service - extremely knowledgeable and affable person. I wholeheartedly recommend this company.
Customer in Greater London Posted on 14/05/2022 , work completed 12/05/2022
The trader replied (on 10/06/2022)
Please do tell lot's of people about your wonderful treated water and don't forget our customer referral programme. Thanks for taking the time to review us.
Professional and efficient service
Customer Service
Quality
Value
Kevin was friendly and efficient in performing the annual service on my softener system. The listened to my comments and adjusted the system accordingly. He took the time to explain what the changes would do and even tidied the under sink pipe work. From the booking of the appointment to job completion, everyone was very helpful and a pleasure to deal with.
Charlie in Berkshire Posted on 12/08/2022 , work completed 12/08/2022
The trader replied (on 06/09/2022)
A solid review - we appreciate you taking the time to comment - thanks so much.
Annual service and filter renewal
Customer Service
Quality
Value
Arrived on time, completed the work quickly and efficiently and it was all done in a little over 30 minutes. System is working great again and I'm very happy with the process of booking and having the service completed.
Customer in Wiltshire Posted on 23/08/2022 , work completed 23/08/2022
The trader replied (on 06/09/2022)
Thankyou for your solid review, and for your custom!
Professional and friendly
Customer Service
Quality
Value
We have been with this company (under their various names) for many years and have always found them friendly and professional. Kevin today was great, as always. He was doing an annual service. He and Mike, my two "usual" engineers always go the extra mile and never moan. The company keep you informed and are very helpful.
Customer in North Somerset Posted on 13/09/2022 , work completed 13/09/2022
The trader replied (on 16/11/2022)
Such a lovely review - we do have lot's of engineers here at team PWP - it is good to hear that Kevin and Mike are favourites. See you soon and take care.
Annual service
Customer Service
Quality
Value
The engineer Lewis arrived punctually as arranged. He's professional, knowledgeable and very approachable. He fully explained the work to be undertaken and all was completed as expected. We're very pleased with the system and the maintenance service provided by Aquatec/Pure Water People.
Richard in Surrey Posted on 15/11/2022 , work completed 03/11/2022
The trader replied (on 16/11/2022)
we are happy that you love your system, Lewis is a marvellous water quality engineer. Many thanks for you kind words.
Quick, clean, efficient.
Customer Service
Quality
Value
We had our Aquatech water purification system serviced by Kevin, who arrived on time, is always courteous and very efficient as usual. He checks everything out and makes any necessary adjustments to the system and always tells us what he's doing and why. He changed numerous filters etc and works quickly and with minimal mess. Our water always tastes nice and visitors who try it always comment on how pure it tastes. I'm sure we could bottle it and sell it! I would recommend Kevin to service your water system too.
Customer in Somerset Posted on 30/11/2022 , work completed 29/11/2022
friendly, tidy and efficient
Customer Service
Quality
Value
Kevin came to me do a service on water treatment. Was very friendly and left everything clean and tidy.
Customer in Surrey Posted on 12/12/2022 , work completed 08/12/2022
Another annual service - with service
Customer Service
Quality
Value
Been with this company for 13 years and for at least the fourth year been visited by Lewis. He is polite and helpful and works diligently. He tests and corrects anything with no fuss but is happy to explain what he is doing. Never had any problems.
Customer in Swindon Posted on 08/12/2022 , work completed 05/12/2022
Service of system
Customer Service
Quality
Value
Kevin arrived to service my water system and was a happy chap explained what he was going to do. Had a nice chat while he was working and answered all the questions I asked. Left everything nice and tidy, excellent job thanks Kevin.
Brian in South Gloucestershire Posted on 14/03/2023 , work completed 13/03/2023
Fabulous installation
Customer Service
Quality
Value
They provided an excellent sales demo. Our water is very hard and it's frightening to see how much is in supposedly clean water. The advice and installation were excellent. They kept us informed and met agreed timetables. Service was hard to beat. They also agreed that we could defer payment for a month. Can highly recommend them.
Nigel, Avon Posted on 05/03/2015 , work completed 05/03/2015