The Pure Water People

The engineer, Lewis, was very courteous and polite. Explained what he was doing when I was curious. Carried out the service in a professional manner. Cleaned up well afterwards.

System was installed by Mike and his assistant who were very polite, professional and efficient in their work. Mike discussed everything with me before proceeding and during the installation. Had a couple of issues (dislodged pipe inside the unit and excessive usage of salt) following the installation which were both resolved by Mike who replaced the unit, quickly and professionally. Unit is working well since . No lime scale, soft water, less shampoo, and cleaning materials all round. We are very satisfied with the system and are happy to recommend this company and their proficient staff to anyone considering water purification in their home.

The whole process was reliable and smooth. The staff were professional and friendly. We are pleased to drink pure water and avoid more plastic bottles in the environment. The system is easy to maintain and low cost. The reduction in lime scale has been great in a hard water area. We are using a lot less bubble bath, shampoo and so on. Elliott was a good installation engineer. We are pleased we took the step 9 months ago.

Symptoms - kettle continually scaling up, taps with scale on them, drainer never coming clean and to finally confirm a big problem - our bosch washing machine (only 15 months old) wouldn't empty properly and there was a stale smell inside when we used it. The washing machine engineer came out and found the machine was almost completely scaled up and he advised us that a hard water supply was the cause and rectification cost wasn't included in our warrantee cover (however to help us he did a complete descale). That day we received as part of an area marketing campaign a test-tube with an offer to test our water hardness. I supplied filled tube and within 2 weeks received a call confirming the water was hard and a further appointment booked to do further tests. Being present when the test was done I was shocked to discover the amount of muck in our tap water. A further test demonstrated the benefit of effective cleaning with pure water. We knew that something had to be done and agreed a plan with the agent. Within 2 weeks the installation had been done, all arranged and the work done to high standard by a courteous installation team. Now for the results - in 2 months our old kettle looked as clean as when first used (without any descaling), drainers lost their dull finish and now look shiny and like new, no more problems with the washing machine, baths and shower heads look nice and clean - reduction in cost of materials and fuel makes a saving. Would I recommend? Yes.