The Pure Water People

After a convincing demonstration of the benefits of a water purification system for the whole house, we decided to take the plunge. We ordered the Gold System. Work was done during two main visits and a follow up later to install boxing around the external pipes. The installer was an experienced fitter who understood the working of the system and was keen to explain how everything worked. The customer service girls were very helpful with arranging appointments and the engineer came all the way from Bristol each time to do the work. Since the system has been operational, we have had a full service after one year. there were no problems and we have been delighted with the results. Bright sparkling surfaces with no scaling in kettles or shower screens, beautifully pure drinking water and very soft water for all household purposes. Even washing the car is easier!

Mike has just done our seventh annual service. He arrived on time and carried out the work without any problems. The water treatment unit still works as well as it did on Day One. No mess, no hassle, just efficiency. Limescale is a thing of the past.

The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.

Lewis rang us the day before to check whether there were any particular problems and to advise his ETA. He rang again when leaving the previous job. As last year Lewis wore a face mask indoors and was very helpful and considerate. He spotted a leak in our outdoor tap which he fixed very quickly. He was very thorough working through his checklist, and the visit lasted about an hour. This was an annual maintenance visit and replacement of filters.

No complaints whatsoever.Arrived on time ,friendly approach and the engineer obviously knew his trade. When he went the area was much cleaner than he found it. I would recommend them to anyone.

Installation date agreed within one week of placing order. Engineer Mike turned up on time, explained plan for the day & expected completion time. Worked cleanly & efficiently, helped with making some key positional & operational choices - even though these could have made installation a bit more complicated. Made sure everything was in place and working. Explained system and gave some hints & tips for making best use of it.

Just had our annual service plus auto change. The engineer was helpful, fully explained what he was doing, provided an excellent service in a very professional way. I can not recommend him highly enough. I hope he completes our service next year.

Lewis did our annual service this morning. We appreciated his efficiency and explanation of the details of the service. The water purification system that The Pure Water People installed three years ago has led to the reduced use of all washing agents, e.g. shampoo, conditioner, hand soap, shower gel, washing-up liquid, washing powder etc. The system also prevents the build-up of lime scale in pipes, radiators, kettle, iron, washing machine and dish-washer. We also appreciate the improved quality of our drinking water and no longer have to buy bottled water, which also means less use of plastic bottles.

Have traded with this company for many years. Have never had to complain about their service. Service engineers have always turned up In the time frame originally quoted when the appointment was made. Always careful to clear up any mess created. Always wear masks in these covid times. They never give a hard sell either. Latest service engineer to call was Kevin. As always was thorough in the tests carried out to make sure everything was working as it should. Payment through credit card done thru his phone was quick and simple.