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The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Prompt and professional
Customer Service
Quality
Value
The engineer was very good, very positive. No problems with the installation, very professional.
Colin, Buckinghamshire Posted on 05/01/2017 , work completed 05/01/2017
Prompt and professional
Customer Service
Quality
Value
The engineer was very informative and gave good advice on how to gain the maximum and efficient benefits of our water softener equipment.
Jeff, Wiltshire Posted on 06/03/2017 , work completed 06/03/2017
Prompt & professional
Customer Service
Quality
Value
Efficient installation. Product working as promised.
David, Berkshire Posted on 09/09/2017 , work completed 09/09/2017
Brilliant job
Customer Service
Quality
Value
Ordered a new water treatment system after our old one was declared u/s. Engineer came and fitted new, even though connectors were different and machine size smaller. He was here from 1.30pm until about 7.15pm - using torch light when it got dark to ensure system in working order before he left. Unit is outside and it was a cold wet day. Very polite man.
Jane, Wiltshire Posted on 16/03/2018 , work completed 16/03/2018
Efficient and informative
Customer Service
Quality
Value
Arrived when scheduled, friendly, informative and carried out a thorough job.
Stephen, Buckinghamshire Posted on 30/04/2018 , work completed 30/04/2018
Prompt and professional
Customer Service
Quality
Value
Liam arrived before the scheduled time and I had already prepared the kitchen for the installation. He got on with the work and completed the installation with minimal disruption and explained the system in a professional manner once completed. Have no hesitation in recommending.
Michael, Hertfordshire Posted on 24/01/2019 , work completed 24/01/2019
Good service
Customer Service
Quality
Value
The engineer was running late, but I was telephoned by the office to let me know that this was the case. The engineer was very friendly and efficient. It was only a filter change that we were having done. Have now had the drinking water system for a few years and are generally very happy with it, although it is expensive.
Hayley L Posted on 27/07/2018 , work completed 27/07/2018
The trader replied (on 14/01/2019)
Hi Hayley thanks for your review, were glad to hear that you are enjoying your drinking water - just treating drinking water alone is a slightly more expensive option as the filters need changing more regularly, it is good however to have the peace of mind that you are drinking water with such a high purity (99%) when your filters are changed and that you are enjoying all of its healthy benefits. thanks.
Prompt & professional
Customer Service
Quality
Value
Professional service. Had reinstallation following house move. Fitting was done efficiently & unit housed very neatly indoors. Very pleased.
Pauline, Avon Posted on 02/08/2018 , work completed 02/08/2018
The trader replied (on 14/01/2019)
Hi Pauline, its great to hear that you had your system reinstalled in your new home - we hope that you are now settled, its good to have the piece of mind in knowing that your whole house purification system is protecting your family and all of your appliances. good luck in your new home.
Good working knowledge.
Customer Service
Quality
Value
The operative came to service my water softener. He has been a few times before, so it is good there is consistency of labour. He builds on the knowledge of my system & carries out a thorough check & advises of the equipment condition & it's longevity status. We have had this unit a long time & the water remains well conditioned in an otherwise hard water area. I feel the service cost is a little high & has increased too much.
Tyrone, Wiltshire Posted on 27/06/2019 , work completed 27/06/2019
The trader replied (on 22/07/2019)
Here's to many more years of fabulous treated water!!! Thanks for your review Tyrone - long standing customers mean a lot to us here at PWP, our Engineers are all time served (some for over twenty years) and we really do work hard to build a relationship with our customers. Thanks for a smashing review. Cathy.
Service: excellent.
Customer Service
Quality
Value
Lewis was very neat & tidy in appearance & work. Efficient use of time - he explained everything he did very well. Didn't complain about carrying heavy bags of salt from the bottom of my garden.
Jacqueline, Middlesex Posted on 11/11/2019 , work completed 11/11/2019