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The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Very competent - on time
Customer Service
Quality
Value
The work was completed efficiently and quickly. He appeared to know the water softener comprehensively and replaced faulty parts rapidly.
Nigel, Berkshire Posted on 01/07/2016 , work completed 01/07/2016
Recommended
My Review
Customer Service
Quality
Value
Very prompt and professional.
Kate, Surrey Posted on 04/11/2016 , work completed 04/11/2016
Recommended
Efficient and friendly service
Customer Service
Quality
Value
Extra work was required which was fairly priced. Engineer was friendly and helpful. Standard service price is high.
Jonathan, Gloucestershire Posted on 23/10/2017 , work completed 23/10/2017
Recommended
Efficient and helpful
Customer Service
Quality
Value
The annual maintenance service was carried out efficiently and the operators helpfully loaded the new salt into the system for me. Aquatec is doing a god job.
John, Oxfordshire Posted on 07/12/2017 , work completed 07/12/2017
Recommended
Very Good
Customer Service
Quality
Value
A little late arriving but very good job done with no fuss.
Brian, Wiltshire Posted on 12/01/2018 , work completed 12/01/2018
Recommended
Annual service
Customer Service
Quality
Value
Very satisfactory.
Sheila, Hampshire Posted on 01/08/2018 , work completed 01/08/2018
Recommended
First-class.
Customer Service
Quality
Value
Our engineer, Mike, was the perfect balance of professionalism and friendliness - it was a pleasure to have in our home. His problem solving abilities and his talented workmanship combined to give us a trouble-free installation of our water purification system. Excellent!
Kiran, Oxfordshire Posted on 20/08/2018 , work completed 20/08/2018
Recommended
The trader replied (on 14/01/2019)
Kiran, we really appreciate you taking the time to let us visit your home and for choosing us to treat the water around your home, Mike is an incredibly talented Engineer i will pass this feedback on to him (everybody loves a little praise ) we look forward to speaking to you soon. Cathy.
Great product, quick turnaround but pushy sales
Customer Service
Quality
Value
I would definitely recommend the products that The Pure Water People install. We had the Rainsoft TC-M4 with the CRV installed and the Ultrefiner II. Our water tastes like bottled water, cleaning is significantly easier, our skin is softer and just generally all the benefits are very clearly there. Kevin was our installer and he did a fantastic job, very efficient and kept us in the loop throughout whilst ensuring the job was done to our satisfaction. Two things I would mention is that the system is costly, £3750 for ours. The demonstration was really good but the sales person doing it was very pushy in trying to commit us to a sale. Understand it is his job, but it’s not very pleasant to experience - so if you don’t like that, bare it in mind. Regardless, we are very happy with the system and thank The Pure Water People for an overall great experience.
Customer in South Gloucestershire Posted on 31/08/2022 , work completed 26/08/2022
Recommended
The trader replied (on 06/09/2022)
We are super pleased that you are enjoying all of the benefits that treated water at home promises! The drinking water really does taste marvellous! The whole house water treatment products that we supply to you are World class, premium quality systems, on average a customer has one of our systems in their home for around TWENTY YEARS! So whilst your investment in PWP and our products is not a cheap one, it is one that will continue to deliver exceptional quality water for many, many years to come, wrapping a ring of protection around your health and home. It will provide you with savings on not only energy, but longevity of appliances, cleaning products, bottled water..... the list goes on..... I am going to get in touch with you regarding your comments re the sales process, this is surprising we have never received a comment like this in over 1300 reviews. I am however very glad that this did not hinder your decision to choose us to be your water treatment provider. Here's to years of wonderful water and savings. Many thanks.
Annual Service
Customer Service
Quality
Value
Lewes checked all of our system and did a water test. He also renewed the filters and completed in good time. We are very pleased with the service and upgrades available.
Customer in Wiltshire Posted on 14/10/2022 , work completed 13/10/2022
Recommended
The trader replied (on 16/11/2022)
Thankyou for taking the time to review us and for your kind words.
Repair
Customer Service
Quality
Value
My water softener system is getting pretty old now now, but The Pure Water People keep the system going for me. Easy to contact arrange service or salt delivery. Technician Lewis quickly sorted things for me on the last two occasions and explained what he was doing all the way through.
Customer in Swindon Posted on 05/12/2022 , work completed 05/12/2022
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.