The Pure Water People

The whole experience with Pure Water has been very positive and highly recommend them. Kevin was very professional and very helpful clarifying all the steps of what he was doing for the service contracted. Very happy with the whole experience indeed.

Lewis came out today and told me exactly what is going on with the system replaced all filters did all the system checks all over and done with in 45 mins I have always expected good service from this company and I get it.

Maintenance of a previously supplied and fitted water purification system. Always on time and efficient, this time no different. Filters changed, system checked, advice given. All good. Mike Hagues was the engineer today.

Kevin came to me on time, carried out the service efficiently there was no mess you would not have known he had been. Would recommend the company - we have been with them for approximately 15 years.

The entire process of buying and having this system installed was easy. The installation went like clockwork and was carried out by people that were friendly and knew the product and did an excellent job with no hitches,even returning a couple of weeks later to fit a plinth to the outside enclosure. A job well done.

We were not happy with our water, with the scaling up of kettle, taps and shower heads. I didn't like the taste and my skin was always dry and itching. From the sales pitch which revealed why I didn't like the taste of the water to the installation of the system we really felt like valued customers and we still do. Kevin, who installed our system was so efficient and kind and he was obviously very keen to install the system to perfection. There were issues, we were told our water pressure was fine for the system which was not correct but this was resolved at no additional cost to us, there was a drainage issue with the drinking filter but this was very quickly fixed. Kevin who had to travel some considerable distance to us even came a few months later to build a box to surround the pipes outside. Nothing was too much trouble and we get annual calls from the Pure Water Company to make sure everything is to our satisfaction. Since the installation, as well as lovely tasting water which even the dog prefers, there has been no scaling on taps, kettle, shower heads and I would suspect our larger kitchen appliances. My skin is no longer flaky and washing hair and body is like bathing in that gorgeous water you get in Devon or Cornwall. Less soap and detergent used. This is a very reliable and caring company who are determined to give you their very best service.

This external unit was fitted in one day after seeing a very compelling scientific demonstration of the benefits to my local hard water supply. The system came with a new dual tap for separate double filtered drinking water. The unit was encased in a neat wooden framed stained box with all pipes protected and internally the equipment was frost protected by insulation pillows. The box top also doubles as a BBQ table layout! Operationally, the water effects were immediate. Drinking/food boiling water had a much cleaner taste. The water felt smooth on the skin, almost soapy, due to the absence of dissolved solids, although essential minerals are introduced after filtration. Water boiled in pans or kettles took approximately two thirds of the time compared to before, saving electricity and gas. Lime scale was reduced across all water outlets around the house, reducing cleaning and saving on chemicals. Most importantly, the dishwasher now requires neither salt or rinse aids with glasses and dishes remaining sparkling. Clothes also felt softer when washed. A highly recommended system from an excellent company and installer. The money benefits are multiple overall, comprising reduced energy bills, and zero or very low outlay on cleaning chemicals.

The annual service was planned in advance with timing and budget carefully explained. It was carried out efficiently, on the timetable planned by a clearly competent technician. The replacement of a vital cylinder was known beforehand to be needed, and its role was clearly explained to me. The clock in the installation was reset to display the correct time. I was assured that all was well with the water purifying machine. The technician was masked and fully complied with the virus regulations. The equipment was purchased in 2005, and I have felt confident with its performance ever since, and also with the maintenance. Undoubtedly, the kit enhances our water quality. Of course the central heating radiators have befitted. A great initial purchase, carefully looked after ever since.