Endorsed by Which?

The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey Posted on 16/11/2021 , work completed 15/11/2021
The trader replied (on 25/11/2021)
Lewis is very efficient and he really cares about you getting the best out of your system - thankyou for taking the time to review us - we do appreciate it!
Very good service.
Customer Service
Quality
Value
Ian arrived at the stated time and worked quickly and efficiently in a pleasant and helpful manner. The service cost was as stated when the booking was made. We have had the water softener for 12 years and it is fantastic to have no limescale when we are in a very hard water area. The drinking water is fantastically pure. The company is very helpful to deal with if necessary.
Customer in Oxfordshire Posted on 03/12/2021 , work completed 02/12/2021
The trader replied (on 06/12/2021)
Such a fabulous review from a customer of 12 years. We are always super happy to read that you are - thanks so much, I pass your kind comments on to Ian. See you soon and take care.
Great service as ever
Customer Service
Quality
Value
Kevin arrived on time as agreed - wearing a mask. He installed a new tap and in the process sorted out some problems left by a previous plumber (different company!) We were asked to look at the work as it progressed and Kevin explained what he was doing. A pleasure to have such a knowledgeable man and a very pleasant person. We need filtered water more than ever with so much pollution on this planet. It is reassuring.
Mary in Oxfordshire Posted on 26/11/2021 , work completed 25/11/2021
The trader replied (on 06/12/2021)
I am glad that we were able to assist you today. Treating water at home helps us and our environment in so many ways, water contributes to our health, treating water at home reduces chemical waste with reduced use of cleaning and personal care products and the savings on bottled water are huge! It really does tick all of the boxes! Thanks for your lovely review.
Replacement water filter system fitted efficiently.
Customer Service
Quality
Value
We had Aquatech Rainsoft put in a whole home water purification system 25 years ago and we have been very pleased with the system and the efficiency of the engineers that have serviced and repaired it over the years. It is now time for an update and today Mike (who has serviced our system before) came and replaced the system within 3 hours, making numerous improvements to the plumbing, adding a better bypass valve arrangement, and plumbed in the old water reservoir as well as the new one to improve the volume of water we can draw off (useful for Steve's beer-making). Mike left the plumbing under the sink in a much-improved state. Mike is personable as well as being thorough in his work, can't praise him highly enough.
Carol in Bristol City Posted on 29/11/2021 , work completed 29/11/2021
The trader replied (on 06/12/2021)
Hi Carol, THANKYOU FOR 25 YEARS OF WONDERFUL CUSTOM AND REPEAT BUSINESS. I am so pleased that all went well for your new upgraded system - here's to many more years of wonderful water to come! Take care and thankyou once again.
Excellent service
Customer Service
Quality
Value
Engineer, called this morning early in the booked 'window' time and carried out the annual service efficiently, explaining why and what he was doing. Job was left clean and fully operational.
Dave in Central Bedfordshire Posted on 10/12/2021 , work completed 10/12/2021
The trader replied (on 13/12/2021)
Dave, we love a five-star review here at PWP - we couldn't ask for better! Many thanks for making the effort for us - we're feeling the love.
Friendly, polite and efficient yearly service to my Water filter system.
Customer Service
Quality
Value
I received a phone call from the engineer to say that he was on his way, he was early but checked with me that it would be OK. Kevin explained in detail what he would be doing and even showed me the clogged up filter that he would be replacing. If you are considering investing in a Water Filter system I would definitely recommend Aqua Tech Water Services, their customer care/after care and service engineers give you a 5 star service. A big thank you to Kevin.
Customer in Hertfordshire Posted on 12/12/2021 , work completed 10/12/2021
The trader replied (on 25/01/2022)
Please do recommend us to lots of people - we have a wonderful customer referral programme here at team PWP please do get in touch with us to hear more. Thanks for a smashing review.
Maintenance of water softener
Customer Service
Quality
Value
Kevin came out to do the annual maintenance of our water softener, he was extremely helpful and tidied up afterward.
Which? Trusted Traders Consumer Posted on 16/12/2021 , work completed 14/12/2021
The trader replied (on 25/01/2022)
FIVE STARS MEANS SUCH A LOT TO US ALL HERE AT TEAM PWP! Thank you so much!
Good work
Customer Service
Quality
Value
Very satisfactory servicing of water softener, efficient and reliable. Also very helpfully topped up saltbox.
Customer in Wiltshire Posted on 22/12/2021 , work completed 07/12/2021
The trader replied (on 25/01/2022)
we do love ***** five fantastical stars here at PWP we feel very lucky and very spoilt - huge appreciation for your review. Take care x
Annual Service
Customer Service
Quality
Value
The annual service was carried out with great efficiency. The engineer, Kevin, arrived promptly at the appointed time and we found him to be an extremely competent and helpful individual; he was a real credit to his employer. The work was undertaken at the agreed time and at the agreed price.
Customer in South Gloucestershire Posted on 24/12/2021 , work completed 20/12/2021
The trader replied (on 25/01/2022)
I will pass your kind comments on to Kevin, he does love to get a mention on here, as you can see :-} Five stars means a great deal to us at team PWP and especially to Kevin.
Always arrive with a smile
Customer Service
Quality
Value
Kevin arrived to do the yearly maintenance on our water system. He came in and got right down to work he was friendly and courteous after the work had been done he left no mess taking any rubbish with him. I had to have a new faucet as mine was leaking, unfortunately, Kevin didn't have one to fit so after a few days Ian arrived to fit the replacement done in a jiffy with the same efficiency. Also thanks to Kelly in the office she is the voice on the end of the phone always nice to talk to her even if it is only once a year.
Customer in Bristol City Posted on 19/01/2022 , work completed 12/01/2022
The trader replied (on 25/01/2022)
***** we love five stars here at PWP, and it's nice to see that a few of the team get a mention. We pride ourselves on good customer service from point of call to visiting your home and we appreciate you taking the time to express just that! We look forward to speaking to you next year!