Endorsed by Which?

The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Annual service
Customer Service
Quality
Value
1.the date selected was agreed several weeks in advance and the price confirmed . 2.Mike had been before and was on time and he completed the service speedily replacing a few items. 3. The system works very well
Customer in Greater London Posted on 28/10/2022 , work completed 25/10/2022
The trader replied (on 16/11/2022)
A lovely review - we are pleased that you are happy with your water treatment system!
Annual service.
Customer Service
Quality
Value
This was the fourth annual service of our water softener. the service agent arrived nice and early 0810 ish as agreed. The work was completed without any hic cups and all back to working order again. Lewes the agent was pleasant and informative about the softener and what he was going to do. Then I have found that who ever comes is the same. I did not realise that the company would supply a washer for the swivel mixer tap, which Lewes has ordered for me. (Thankfully that is a job I can do my self. Only for the fact it saves a two hour travel journey for them.) Although they would fit if I was unable. In the last five years since instalment I have always found this company and it's agents to be of the highest quality.
Customer in Berkshire Posted on 10/11/2022 , work completed 10/11/2022
The trader replied (on 16/11/2022)
We really do care about our customers, your investment with us and your experience with your system. Your review makes us very happy, thankyou so much.
Very happy with the service from this company.
Customer Service
Quality
Value
Excellent company, very satified with the water system we have fitted. Very reliable and they do my servicing every year. Thank you Kevin
Which? Trusted Traders Consumer Posted on 23/11/2022 , work completed 22/11/2022
Temporary removal of system to allow external works to be completed
Customer Service
Quality
Value
Kevin arrived promptly. Everything was explained in detail. All the items removed were stored in the garage neatly. Everywhere was left safely and clean and today both inside and out. Details were passed on to ensure that whenever and by whoever the system is replaced it is clear what is to be done.
Customer in Berkshire Posted on 27/11/2022 , work completed 21/11/2022
Excellent!
Customer Service
Quality
Value
Kevin came to change my 4-year filter as well as the usual yearly filter change. As always, he gave a service above and beyond (even refilled the salt box and tidied my kitchen following work). An excellent service that I have no hesitation in recommending.
Customer in Greater London Posted on 05/12/2022 , work completed 05/12/2022
Great Service
Customer Service
Quality
Value
Kevin completed our annual service very thorough, friendly and professional. Informed me of what needed doing and why. Always pleased with the service from this company also appreciate them calling and informing me they are on their way as I work from home. Many thanks to you all including the lovely customer service team which coordinate the bookings always friendly and helpful.
Customer in Wiltshire Posted on 24/02/2023 , work completed 24/02/2023
Annual service
Customer Service
Quality
Value
Very pleased with Kevin, as usual.
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 28/02/2023
As always - brilliant
Customer Service
Quality
Value
I have used Aquatic since 2007 and recommended to many friends. Terrific.
Monique, Gloucestershire Posted on 03/03/2016 , work completed 03/03/2016
My Review
Customer Service
Quality
Value
Mike was very thorough and very polite. He explained everything to me. Nothing was to much trouble for him. I was very, very pleased with him.
Linda, Wiltshire Posted on 10/03/2016 , work completed 10/03/2016
My Review
Customer Service
Quality
Value
On time, carried out annual maintenance efficiently and tidily. Gave advice on how to look after water system and how to spread cost of annual service with monthly payments.
R, Gloucestershire Posted on 06/05/2015 , work completed 06/05/2015