The Pure Water People

Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.

Mike arrived promptly yesterday morning to service our system. He was extremely efficient and went the extra mile to point out the front outer wooden cover of the equipment could be turned around as it had suffered damage from the sun. He did this for us and also gave us a good tip to protect the lid in the future. All in all, we were extremely pleased with the service visit.

The system was installed to a very high standard. The equipment was laid out neatly and well secured by Mike, who was extremely polite, friendly and helpful. He discussed options and asked me to choose where I wanted the various components to be situated even if it involved extra work. Prior to this Neill did a great job of explaining and demonstrating what the system did. The company have been responsive, friendly and helpful at each stage. Mike left the system running perfectly and demonstrated how to top up the salt. I'm confident in the high quality of the system and the on-going support and maintenance they will provide.

A few days before the agreed service date I was phoned to confirm the appointment date and time, as well as the name of the service engineer. Lewis turned up on time and despite no answer to his knocking at the front door came to find me in the garden office. Lewis asked how the filtration system and water softener was working, which was perfect. Lewis got straight to work changing the filters for the drinking water. He then calibrated the the salt levels against the water consumption and fine tuned it. He cleaned out the salt tank which had become compacted and fresh tablet salt added advising me to top the levels up within the next couple of weeks. The whole process was about an hour. Lewis was informative, tidy and thorough in his work. I look forward to seeing Lewis or any of The Pure Water People engineers next year.

Kevin came to undertake the annual service of our water filter system. He arrived promptly and was very efficient, polite and courteous, explaining what he was doing as he went through and obviously knows his trade very well. Highly recommended.

Annual service of my pure water equipment was completed quickly, efficiently and in a friendly helpful manner, the engineer (Lewis) replaced the necessary components and took the old items away to dispose. Very pleased with the service we get from all who work for The Pure Water People.

I was very pleased with service provided by Kevin on 11 November to upgrade my water softener system. He was courteous, professional and competent. Everything was done to the agreed schedule and budget.

Arrived as scheduled with all necessary equipment. Knew what had to be done and had the skills required. Took pains to do the work well and cleared up on completion. Operator was polite and helpful and explained the new equipment operations and servicing needs clearly. Name Kevin.