The Pure Water People

In 2005 I had a water purification system fitted by Aquatec. Over the subsequent years it was run and maintained satisfactorily. When I moved in 2020 I arranged for a new system to be installed in my apartment. This was carried out in a most professional way, following detailed discussion on what system was required, and what could be fitted in the available space. I was impressed with the way Carl undertook the whole operation. In March 2021 I found it necessary to request for a Technician to have a look at a small anomaly, water escaping from the drum and a build up of salt deposit. Mike turned up and explained why this was happening and how he would balance the system to prevent it occurring again by reducing the water level. To my benefit, lowering the water level also enabled me to reduce the amount of salt that I was putting in the drum. Mike was polite with a friendly nature, and I was impressed with his professionalism.

We're very happy with the installed system we have and the annual service was carried out very efficiently with minimum interruption by the engineer (Lewis) at the arranged date and time.

Elliot arrived on time and carried out the above work in a timely and competent manner. The system was tested and demonstrated to my satisfaction and the work site left clean and tidy.

Lewis did his usual competent job on our water filtration system. He is thorough and keeps me informed of what he is doing as he works and what may happen in the future.

Kevin sounds more like a doctor from that title, and I suppose he was, really. He arrived with a good 'bedside manner' , checked the water softener 'patient', changed it's 'treatment', then gave it a clean bill of health. A pleasant company to deal with altogether.

We’ve had the water filtration system for over 15 years and we are always delighted by the service we get from the Pure Water People. The service engineer was prompt and efficient and left the area tidy and clean.

Kevin was the engineer who was punctual, friendly and well mannered. The work was carried out efficiently and I was very pleased with the way he did the annual service. He left everything in a clean state and I was impressed with his workmanship (installed extra pipe lagging).