Endorsed by Which?

The Pure Water People

4.8

1439 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Annual Filter change and water test
Customer Service
Quality
Value
Well impressed with the service, which was carried out swiftly and thoroughly. The service engineer, Lewis, arrived on time and immediately went to work, changing all filters, carrying out water tests, and tweaking the settings in accordance with his findings. He kept us informed of each step and gave us advice on the use of the system, even finding time to reassure our timid rescue dog, who is normally perturbed by strangers, but quickly accepted Lewis. All in all, we were very happy with the visit and the equipment, and would not hesitate to recommend both.
Customer in Buckinghamshire Posted on 06/06/2022 , work completed 06/06/2022
The trader replied (on 10/06/2022)
This is a smashing review - we do pride ourselves in being water quality experts, we always strive to make sure that you are getting the very best out of your investment in us, and your water system. Huge appreciation for for five fantastic stars.
Very quickly sorted
Customer Service
Quality
Value
Kevin arrived slightly earlier than quoted. Very quickly sorted the problem with a diaphragm on the drinking water container. Also sorted a problem with an old stop tap. Kevin has been here before. Always cheerful and explained what he was having to do.
Customer in Warwickshire Posted on 21/06/2022 , work completed 21/06/2022
The trader replied (on 29/06/2022)
five fantastical stars - thanks for your lovely words!
on time and efficient
Good service from Kevin he explained how the system worked. I have been trying to get a detailed explanation of how this system works for months and Kevin was very helpful. Thank you
Customer in Surrey Posted on 01/07/2022 (Reviewer did not use service)
Service of the water softner
Customer Service
Quality
Value
On time, tidy, freindly, helpful, knowledgable. did the work as required. Very happy with Kevin.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 14/07/2022
The trader replied (on 27/07/2022)
We appreciate your ***** five ***** star review!
Excellent service
Customer Service
Quality
Value
Friendly, helpful. Came highly recommended and I would recommend him.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 13/07/2022
The trader replied (on 27/07/2022)
Five fantastic stars - many thanks!
Great work as expected by The Pure Water People.
Customer Service
Quality
Value
The water softener unit was maintained by engineer Lewis. All filters were replaced and the system was thoroughly checked. The drinking water was tested and found to be ok. The water pressure was tested to ensure it was correct. This schedule and cost was all done as agreed with Pure Water. Everything that was carried out was explained thoroughly by Lewis who was most helpful and efficient.
Customer in Greater London Posted on 21/07/2022 , work completed 21/07/2022
The trader replied (on 27/07/2022)
A solid review of the servicing of your PWP whole house system. We appreciate your support and of course the ***** five phenomenal stars*****
Very satisfied
Customer Service
Quality
Value
We were satisfied with the work that was done, everything was left clean, tidy and in order. Mike was a polite and knowledgeable engineer, who did his work efficiently. Very friendly and polite.
Which? Trusted Traders Consumer Posted on 27/07/2022 , work completed 20/07/2022
The trader replied (on 27/07/2022)
We are pleased that your installation went well, Mike is a very talented water engineer, the quality of his work speaks for itself! Many thanks.
The trader replied (on 27/07/2022)
We are pleased that your installation went well, Mike is a very talented water engineer, and the quality of his work speaks for itself! Many thanks.
Filter Replacement
Customer Service
Quality
Value
Kevin was very thorough. The work is excellent. Cleared out unit, including cobwebs. Full water testing performed, excellent result provided. Lovely clear water. Pleasure
Which? Trusted Traders Consumer Posted on 27/07/2022 , work completed 23/07/2022
The trader replied (on 27/07/2022)
This does sound like a very thorough service! A lovely review. the pleasure was all ours - even the cobwebs!
Annual Service
Customer Service
Quality
Value
Very good company. Explained the process and reason for the filter to be changed. Would recommend Kevin.
Which? Trusted Traders Consumer Posted on 04/08/2022 , work completed 02/08/2022
Excellent Service
Customer Service
Quality
Value
Annual service carried out by Kevin. The company are always a pleasure to deal with and the system has really benefited to improve the water quality at my home. Always recommend them to others.
Which? Trusted Traders Consumer Posted on 18/08/2022 , work completed 09/08/2022
The trader replied (on 06/09/2022)
A lovely review, we really do love and appreciate all of our customers, you invested in us and our products and we are happy that you feel the same in return!