The Pure Water People

Mike arrived in the time slot. Explained exactly what was being done and that was what I expected. Clean efficient and completed in good time.

Lewis was very knowledgeable and friendly and also extremely thorough, checking everything, from our water pressure in all taps throughout the house. The CRV was replaced (5-year replacement) and the drinking water filters changed. Lewis explained everything as he went along, and answered all our questions. Since having the Pure Water Whole House System Installed, Jane and I have been very impressed with no limescale at all, beautifully soft water in the shower and grade "A" drinking water, I highly recommend the whole house and drinking water to all UK households.

The work was done efficiently, Lewis (service engineer) was very polite and efficient in his work and took great care and attention in completing his work. he was also very friendly he took the time to explain any issues that we have had and offered possible solutions.

We have been with this company in its different guises since 1997 and have been thoroughly satisfied with the service staff are very efficient, arrive at the time they stipulate and carry out the service in an efficient manner and are ready to discuss any problems that might arise.

Kevin phoned ahead and asked if his arrival time was suitable. He arrived with a smile and very courteous greeting. He was kind and pleasant throughout the time he was with me and accomplished the job swiftly and thoroughly.

The work carried out by the service engineer, Kevin, was as the agreed schedule and cost. When Kevin arrived he was very polite and friendly. He explained what he was going to do in a manner that was totally understandable, without trying to be too technical and how long he expected the work to take. He carried out a water test first to establish that the system was working correctly then proceeded to get on with the service and changing the CRV unit. The work was carried out effectively and in a timely manner. Kevin informed us when the work was completed and showed and explained to me what he had done. He left the unit clean and tidy before packing up his tools and left. He was polite and informative at all times during his visit.

I have no hesitation in recommending the Pure Water People. We had their purification system installed 10 years ago, and we had the annual service carried out today. Their annual service is excellent; we have never had to call them out at any other time to rectify a problem. We always ask for Lewis to carry out the annual service because he is efficient, knowledgeable and obliging. He carries out a full check; testing incoming water pressure to outside taps, household water quality, etc. He explains how best to use the system and leaves us with soft drinking water and lime-free water in kitchen and bathrooms. We have always been very glad we had this system installed.

Kevin was his usual cheery self on arrival. I realised today I had the water treatment units fitted 12 years ago. During that time I have only had one minor problem that was sorted very quickly. Kevin carried out the service, which included a filter change, and cleared up after himself. What I like about the system is the lack of scale build up that we used to have. No having to descale every few months especially around tap outlets and the kettle. Once again excellent service.