The Pure Water People

Kevin came first on 9 Feb 2023 to install the water conditioner after we moved house. The job was the same as a brand new installation. He arrived about 10 am and worked all day doing all the piping and getting the unit up and running. Unfortunately during our house move the drinking water filter/unit got broken. However Kevin took pictures and reported it to the office. They located a new part and a week later on the 17 Feb 2023 Lewis arrived. He instantly recognised us and said 'you've moved'. Kevin installed the drinking water unit and told us how often to drain and put fresh water though it for the first 24 hours to make sure it was safe to consume. Both Kevin and Lewis were clean and tidy workers, who tidied as they went. We are very pleased to have our unit working again so we can have a proper cuppa with no scum! Very pleased with their work and very professional.

Lewis the technician turned up within the time given, having phoned to say he was 10 mins away. He was friendly, helpful and professional. He changed the main filter and carried out an annual service with a good knowledge of what he was doing. On finishing he left no rubbish and left everything clean and tidy. We have had the water softener for five years and it does exactly what they claim. No limescale whatsoever in the kettle or on other surfaces and the drinking water is so refreshing. I have no hesitation in recommending this company.

Lewis arrived on time to carry out the service on the water filter and drinking water system. He came last year so we were confident that he would do a good job. Lewis is very helpful and always ready to answer any questions we might have. He always leaves everything clean and tidy, which is very much appreciated.

Kevin was on time and very professional, cleaned up after himself. Would like him next time to do the work.

After 27 years, our Kinetico water softener, which had never had any attention whatsoever, apart from rinsing out the salt hopper twice in that time, finally gave up the ghost! A phone call to Kathy at the 'Pure Water People', Staple Hill, Bristol was met with enthusiasm, knowledge of the Kinetico product and a clear recommendation for a replacement - not in a months time, not in a weeks time, but within a few days! Charlotte followed the initial call with proposals for the installation date and I was confident from these conversations, that this was going to be a trouble free process - and it was! Kevin, the installation engineer, rang the evening before he was due and arrived on time. A friendly and obviously very experienced installer, he first looked at the installation site - in the larder next to our kitchen - and stated that it would be straightforward. The new softener was brought from the van, taken from its box and its workings - which I was reasonably familiar with - were explained. Well before lunchtime, new by pass plumbing had been installed, the unit was connected and the working area left immaculately clean! Kevin even disposed of our old Kinetico for us. Wow! What an amazing company! An instant response, unbiassed advice, promises fulfilled, staff who were helpful, polite and accessible and no unanswered phone calls or long waits for the phone to be answered! What a change these days! Very highly recommended.