The Pure Water People

We have always received great service from this Company (Previously as Acquatech) having had our water softener system for some 14 years (it's still going strong) Mike came to relocate the system from the utility room into a purpose built outside unit. This was a lengthy piece of work which took the best part of the day and called on many skills. Mike undertook this with demonstrable expertise and was very friendly, knowledgable and informative throughout. COVID safe rules were adhered to at all times. Would highly recommend.

We have had our system for four years now and, despite the high initial cost, have never regretted it for a moment, Lewis arrived on time and carried out the annual service very efficiently. He has been to us before so knew where everything was and it was good to see a familiar face again. As usual he explained what he had done and gave us a few suggestions for the year ahead. We are very happy with the quality of water we get and the service from Pure Water People who have all been very friendly and efficient to deal with.

I have had a Aquatec system for 25 year, and just had a new one installed which is a lot smaller and will be more efficient to run. I have had good service over the years and the engineers are great especially Kevin. (Thanks Kevin).

The work carried out on our water softener installation was the routine annual service, which involved checking the whole system and replacing the necessary filters. The appointment was made by the office in good time and this was followed up just prior to the visit with another phone call to check all was still as arranged. Kevin, the technician, phoned in advance to advise of his imminent arrival and arrived exactly at the arranged time. What was most impressive was the detailed account and explanation he gave of each part of the service process he was carrying out. The work progressed very smoothly, the system checked and left ready to use. Billing to the agreed price was carried out on site. The whole process was efficiently carried out and hopefully the same technician will be able to return in a year's time.

We just had our 5th annual water softener and water purifier scheduled service. For an area with very hard water, it's amazing that we have forgotten what limescale even looks like. A big thank you to Charlotte for helping find a date for the appointment and for having impeccable phone manners. A big thank you also to Lewis, for being punctual, quick and efficient with the servicing. Overall, a very nice company with great people working for them.

It is the second time Kevin has now paid us a visit to carry out service and maintenance on our water filter. he has always conducted himself in a pleasant, polite and respectful manner, always working fast and with no fuss maintaining the highest standards. Being a bit nosey and forever asking questions, I appreciate the time Kevin takes to explain what he is doing and why he needs to do it. Even the main office has always been polite and respectful when we have spoken with them. With company ambassadors such as Kevin visiting the experience with them is second to none. Keep up the good work Pure Water People.

I have just had the annual service of my Aquatec Rain Soft system by the Pure Water People. Their representative, Lewis, arrived on time, was very professional and thoroughly checked the system to make sure it was operating at peak efficiency. He was happy to answer all my questions and gave me advice on good maintenance. I live in a hard water area but since having this system installed there has been no scale in any appliances and I am extremely happy that I made this purchase seven years ago.

Today I had two great guys turn up, Mike & Kevin, to install our water purification system. Mike did the initial survey, and it was really nice to have that level of continuity on the order. The survey showed that whilst possible, it was not a straight forward installation as the bits and bobs would need to be sited in different locations. But Mike said, not a problem. They turned up this morning just before 9 a.m. After driving up from Bristol area. They went to work. I needed to pop out for a few hours, and had no concerns leaving them in my home unsupervised. It was nice to hear their banter between themselves, which was polite at all times. I really like the fact they were like this on my job, and shows how happy they are in their work. At all times my Wife and I were treated politely, and with respect - as you would expect. I am so glad I used this company, and did not go elsewhere. This was not a good decision it was a great decision.

My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?