Endorsed by Which?

The Pure Water People

4.8

1439 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
1439 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Happy Customer
Customer Service
Quality
Value
I was very pleased with him, impress with his knowledge and communication and tidy up after himself
Which? Trusted Traders Consumer Posted on 27/07/2022 , work completed 18/07/2022
The trader replied (on 27/07/2022)
Five stars is good enough for us! Thanks for taking the time to review us!
The Pure Water People
Customer Service
Quality
Value
Kevin was very efficient and well mannered. He was polite and got on with the job, completing it quickly and effficiently showing me what was done. I was very pleased.
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 14/07/2022
The trader replied (on 27/07/2022)
We appreciate your five star review ***** Kevin is a gem - thank you for choosing us to be your water treatment provider, here's to many years of wonderful softened water to come!
Super friendly, helpful and trustworthy
Customer Service
Quality
Value
Cannot rate this company highly enough. It is by far the best decision we made to install our purification system, It has made such a difference to our lives. Kelly is always there for advice and is incredibly knowledgeable and helpful. I’ve always been impressed by their team and anyone who has come to service the system and recently Kevin came to disconnect us as we are moving and taking it with us(!) Kevin was really helpful and on time, and has given us great advice. Thanks to everyone and I am already looking forward to having our water system set up in our new home (who knew I would miss our lovely pure water as much as we do!)
Customer in Surrey Posted on 09/08/2022 , work completed 26/07/2022
The trader replied (on 06/09/2022)
I love this review. We are so, so happy that your equipment has made such a huge difference to your lives. We are chuffed to bits that you are happy with us and your whole house purification system. Happy new home.
Well worth it.
Customer Service
Quality
Value
Mike had telephoned when close to home and was actually early. He was very polite and friendly and explained all about the installation. He had to be left on his own while we went out, but I was not in the least concerned. When we returned at 1:pm there wasn't much left to do and I was impressed with his work ethics and his tidiness in clearing up any mess made by drilling, etc. Once completed, the system was fully explained, including the important salt tank checks and topping up. We had already been impressed by the Pure Water demonstration, but now, 5 months after installation, the effects are fantastic. Simple things like no teapot staining, no limescale build-up in the kettle, no staining on the sink drainer, a clean shower screen, only a small amount of shower gel/shampoo/washing up liquid needed to produce loads of suds and bubbles, loads of shaving soap suds from a small amount of water on the brush and cleaner tasting drinking water. I think the most noticeable features are the change to the condition of my hair and skin. My skin feels softer and smooth and my hair condition is so much better. I don't know what prompted me to go ahead with the Pure Water installation, but we are so glad that I did. Many thanks.
Customer in Swindon Posted on 15/08/2022 , work completed 03/03/2022
The trader replied (on 06/09/2022)
You need to come and work for our PR team! What a comprehensive review of your system and all of its wonderful benefits, we really do appreciate such fantastic comments! Many, many thanks.
Annual Service
Customer Service
Quality
Value
Lewis did an excellent first class job completing our annual service, was frienddly and very helpful
Customer in Oxfordshire Posted on 26/09/2022 , work completed 21/09/2022
The trader replied (on 16/11/2022)
Five wonderful stars - thanks for mentioning Lewis too ***** he is a smashing engineer.
Water Filtration System Annual Service
Customer Service
Quality
Value
We have had our Pure Water filtration system for over 10 years. We live in an area where the water is very hard. The system works well and the water is much softer. We like the fact that the water feels softer when washing and that the kettle, bath, sinks and taps are completely free of scale. We also think that the water tastes better. We are pleased with the service we get from The Pure Water People, they are always pleasant and helpful. They ring each year to arrange our annual service and give a description of the level of service required and also the full cost. We have had Lewis the same engineer to do our service for the past few years. He is always pleasant and friendly. It is nice to get a person you know.
Customer in Oxfordshire Posted on 23/09/2022 , work completed 23/09/2022
The trader replied (on 16/11/2022)
such a lovely review about your experience with your product and services here at team PWP, we are very happy that you are! Happy customers really do mean a lot to us! Thankyou so much.
Excellent Service
Customer Service
Quality
Value
Kevin was excellent, cheerful and efficient, arrived when they said and left the place clean and tidy
Which? Trusted Traders Consumer Posted on 03/11/2022 , work completed 31/10/2022
The trader replied (on 16/11/2022)
Short, sweet, and five fantastical stars ***** many thanks.
Great efficient and friendly people
Customer Service
Quality
Value
Have had a water system for ten years now and so pleased not only with the quality of our water but the smooth and very efficient service and maintenance from the Pure Water People. Thoroughly recommend them and applaud their system.
Customer in Surrey Posted on 15/11/2022 , work completed 15/11/2022
The trader replied (on 16/11/2022)
Applause for our systems and for team PWP - we will definitely take a bow for this review. Such lovely words - Many thanks.
Replacement System
Customer Service
Quality
Value
Kevin installed our replacement system. Our first system had lasted for 25 years and we were given a generous discount on a brand new system as valued customers. Kevin encountered a few logistical problems but overcame them but this did add time onto his day which he dealt with in his cheerful manner. He explained exactly how the system works and we are already benefiting from pure soft water again. Can’t recommend the company and Kevin himself highly enough. They have helped us in very bad weather in the past too battling snow and ice. We couldn’t do without them.
Customer in Bath and North East Somerset Posted on 10/11/2022 , work completed 07/11/2022
The trader replied (on 16/11/2022)
25 years of custom, and a new system once again! we do offer a wonderful upgrade programme for our existing customers, you have supported us for many years and we do like to return the favour. We are so happy that you have chosen us once again - here's to another 25 years of wonderful water and of course speaking to us. Thanks so much.
Unit General Service
Customer Service
Quality
Value
Kevin, from The Pure Water People, Carried out a yearly service on a House hold 10+ year unit , Professional, The equipment has been such a bonus to the home after undertaking a large refub 2007 , Very reliable company, Never had to clean the glass in the shower, Taps are spotless , Boilers still efficient, And the Mother inlaw always asks for a cup of our nice coffee, It’s not the coffee we use it’s the water which is cleaned and tastes better , the kettle has never been so clean for years.
Customer in Oxfordshire Posted on 17/11/2022 , work completed 17/11/2022
The trader replied (on 14/03/2023)
It really is the water - we love your review- it really made us smile! we do pride ourselves on providing you with fantastic quality products and wonderful water - a job well done!