The Pure Water People

We’ve been using this company for over 20 years. Lewis the engineer this time has been about four or five times over this time. Very polite and tidy and explains what he’s going to do and any problems that might be needing sorting out. Over the years we’ve never had a problem with this company and that’s why we are still with the after all these years.

Prompt efficient service. A telephone call was received in advance to narrow down the time slot. The work areas were left in a tidy state and the engineer (Lewis) provided an update and a rationale on work completed. We have used this company for nine years and remain satisfied with the product and servicing.

I had my whole house water treatment system installed today and the engineer "Mike" was excellent. He was friendly, knowledgeable, went out of his way to help and was a pleasure to deal with. There was no mess left, the system was explained and I feel I have purchased something of value from a company that so far have been great to deal with.

Nice to get someone who still remembers you after a year or more. Mike was on time and took the time to explain to me how the system works as I had concerns that it was using too much electricity. Mike changed the time of the flushing as requested and was helpful to help me remember how to operate the board. As we have had that water purifier for 23 years (which is quite a long time), I was offered to change it for a new one (he recommended the smallest one as we are only 2) for a good price but agreed that it could be done once that present one failed. He apologised for the raised price (but then what doesn't these days) and left instructions of what I would need to order should we decided to get a new one.

We’ve been using this company since we had the water treatment system installed a few years ago (they installed it too). Communication with their office is simple and they are always prompt and courteous with their replies, either by email or phone call. We were given a time slot but due to delays with the previous customer, the engineer was running a bit late. We were phoned and kept up to speed with the timing. The engineer, who we’ve had before, was excellent. He talked me through the work and was thorough and professional, as he and all their engineers have been. This is an excellent company to use and apart from their excellent service, the kit we had installed a few years ago has transformed the water in the house. It is beautifully soft and saves us on all manner of cleaning and washing products. Plus, the filtered water tastes like nothing else. No more bottled water for us. It tastes delicious through the Soda Stream too. Highly recommended company, coming from a very satisfied customer of several years.

This year they changed filters and checked pressures. Advice was given about when going away. I have a contract with them whereby I pay a regular fixed monthly amount which is over 5 years and has proved exceptionally useful. The water system is excellent and all houses should have one! No limescale anywhere and pure drinking water all standard!

Arrangements were very easy and the office staff polite and accommodating to my requirements. Service engineer (Lewis) phoned giving advanced warning of arrival and really liked the continuity of having the same service engineer.