The Pure Water People

Engineer Kevin has just left for his next call and I'm very impressed by the friendly and efficient service he provided. Communication from the company is good, both from the office making and then confirming the appointment, and from Kevin who was held up by heavy traffic but phoned to explain and offer a revised ETA. The work was carried out efficiently and Kevin was happy to answer questions about possibly moving the softener, making some very useful suggestions. Overall, I'm very happy with the service we've received today. It's difficult to rate the value of the service as I haven't looked at alternatives, but the amount charged seems reasonable to ensure the system works for another year.

Elliot the engineer arrived early and completed the maintenance task and filter change quickly. He was very tidy and thorough.

The engineer Kevin visited today as our display system electric panel had stopped working. Kevin identified the problem straightaway, a mouse had chewed through the wire. Kevin fixed the wire and inserted a non-mouse chewing covering, made a new hole and cleaned up afterwards and got it running again. Kevin was so friendly and professional. The difference we noticed without our water filter working was having to use more products, eg, washing, shampoo, Floor cleaning. Our skin was dry. All the tea mugs started having rim stains and floaty stuff on top of the tea and tasted disgusting. I think we have become water snobs. We’ve had our pure water filter for years and take it for granted, it’s not until it stopped working we realised how much we appreciate it.

I have had my pure water system for about 15 years and I’d never be without it. The benefits of the pure water are endless but the one that is best for me is the lack of chlorine as I am allergic to it. My skin has never been better and that’s due to the water. Washing away from home brings back all the symptoms of the allergy but at home they vanish. The water is gorgeous to drink and visitors always comment on its purity - it’s lovely on its own but also makes superior tea and coffee! Added to this the lack of lime scale means all sinks, showers, heating system and appliances and so on are scale free: everything is easy to clean and lasts much longer without the need for extra products. I’ve hardly had a problem with the system. Once a drinking water pipe froze but that was fixed by a lovely lady at customer services talking me through what to do and then engineers advising how to prevent it happening again. The second time, the water pressure changed in the area so I needed a value fitted, which the engineer did within a day or two so I was back up and running again. Customer service is excellent and they keep me up to date with servicing. The engineers are great too - they do the job with courtesy and a smile. I’d recommend the system and the company to anyone.

Lewis had come from Bristol to visit numerous Pure Water installations in East Anglia. The task with us was a review and service after the first year of our installation. Lewis did a very thorough job, explaining clearly what he was doing at each stage. He made an adjustment to make the system more economical with salt, and gave us a couple of useful tips about our regular use.

I can't praise Mike highly enough. His depth of knowledge is amazing. Where plumbers and heating engineers visiting our property threw up their hands in despair at the maze of pipes, Mike simply took the time to work everything out. He is patient and determined and good humoured, and always focused on the customer's needs. Absolute gold standard service.

The water purification system works well. The annual service was booked, confirmed and completed. Lewes came at the arranged time and did what was needed without problem or fuss.

Regular service in our 7 year old system. Lewis was very efficient and knowledgeable. Completed the service quickly and with no mess.

I really appreciate the effort that Francois and Mike went to during the time they were at the property. Francois really explained well what the product is and does and filled in gaps of knowledge that we may otherwise have not been told having previously had a water softener. Mike then came in to assess where the product would be best to go with minimal effort but also explained what work needed to be done if we wanted it in the place of our choosing. We went with the latter and he said he would have to come back again once recommended prework had been carried out by before the next visit. When this was completed we managed to get Mike out again relatively quickly and he went about his business of installing the water softener. He did an amazing job of hiding the additional water pipes and then ensured the layout of any other pipes were clean and tidy. Once finished he explained what he had done and then left us with the product we bought and no mess. Really appreciate the effort made by both members of this company. Would definitely recommend to others.